Contact Us

Feel free to contact us with any questions or queries you have regarding our website, service or any other related topic. Email: info@martingulliverdesigns.co.uk Or write to us at: Martin Gulliver Designs Ltd, Wimberley Mills, Knapp Lane, Brimscombe, Stroud, Gloucestershire. GL5 2TH

How To Purchase Goods?

We have made buying from Martin Gulliver Designs as simple as possible. Our shopping basket will store items you have placed within it. Each item for sale will have an"add to Basket" button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'view items in basket' section.

You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details for online authorisation. At this point your order will be confirmed and payment taken.

From within the order processing page you become a Martin Gulliver Designs customer - by doing this you will be entitled to various promotions that we run. It also enables us to store your personal information to assist you when checking out. This information may be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy.

Accepted Payment Paying online is simple, we accept Mastercard, Visa and Switch debit cards. For more details see above.

We authorise all credit card orders in 'real-time' and an email will be sent to you detailing your order. We debit your credit card at this point prior to your goods being despatched.

Privacy Policy.

We only collect information when you order an item from the site. In these cases you will be asked to complete some or all of your personal details and delivery details. Credit card details are not stored by us. These details are passed to our accounts system via a secure server and not available to any other parties other than our Payment Solution Provider - Netbanks, who will not use your details for any reason other than processing your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.

If we collect information other then to complete your order you will have an opt out option, so you can ensure you do not receive any further information from us. If there is no opt out option (e.g. the secure order form) then you can safely assume you will not be added to our mailing list.

We only send emails to customers who choose to receive them. We never pass your information on to any 3rd parties.

Is my transaction secure?

Every on-line transaction made within Martin Gulliver Designs Limited is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you.

Payments and Delivery

Please wait upto 28 days if you are in the UK. If you do not receive your goods after this period of time, please contact us on: Tel: 01453 8857408 with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.

When is my credit card debited?

Your card will normally be debited at the point of purchase. Please wait while the process is carried out. If you re click the payment button you may make multiple payments. Our system will send you a confirmation email with the details of the order and the transaction number. Please keep this email safe as you will need the reference in case of problems. This acts as your receipt from us and will needed to claim a refund in the case of faulty goods.

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised.

We will receive your order anyway and may contact you to arrange for alternative methods of payment.

Stock Levels

Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account if monies are already taken.

Prices are subject to change without notice.